HSC Organisation of Commerce and
Management (51)
( Objectives Question Bank With solutions )
Q1.
A) Select the appropriate option and rewrite the complete sentence.
1. ‘entreprendre’ means …………
a) to business b) to enterprise c) to undertake
2. is the function which supports to activate the plans
with the help of employees.
a) directing
b) staffing c) controlling
3. was
regarded as Father of Scientific Management.
a) Henry Fayol b) F W Taylor
c) Philip Kotler
4. Start-Up
India is an initiative of the ………
a) Government
of India b) RBI c) World Bank
5. Scalar chain means the hierarchy of ………. from the top
level to the lower level for the purpose of communication.
a) authority
b) unity c) discipline
6. In ........ policy subject matter is insured for
specific voyage irrespective of time.
a) annuity b) voyage c) floating
7. The function of management starts with ................function.
a) directing b) planning
c) controlling
8. The term market is derived from the ............ word
‘mercatus’.
a) Latin
b) French c) Italian
9. In modern competitive market, consumer is regarded as
the ……
a) king
b) owner c) buyer
10. The government has established ....... to settle the
consumer disputes by compromise.
a) consumer organisations b) lok
adalat c) national commission
11. ………… are trustees of the society.
a) businessmen
b) emloyess c) investers
12. Warehouse creates.............. utility.
a) space b) time c) possesion
13. Principle of ............ is not applicable to life
insurance.
a) utmost good faith b)insurable interest c) indemnity
14. Business is a ............ activity.
a) socio-economic
b) non-profit c) charitable
15. In online shopping customers put the product in the
…………
a)
shopping cart b) account c) digital
cart
B) Match the correct pairs.
1.
|
Group A |
Group B |
|
A. Planning |
1. It
is the process of instructing, guiding, communicating and motivating |
|
B. Organising |
2.
Deciding in advance what to do, when to do, how to do, when to do and who is
to do it. |
|
C. Staffing |
3. principle of management |
|
D. Coordinating |
4. It is a set of principles. |
|
E. Directing |
5. It
is an integration and synchronization of the efforts of a group |
|
|
6. It
is the process of recruiting, selecting, placing and remunerating |
|
|
7. To focus on the role of manager. |
|
|
8. general instructions from subordinate to superior |
|
|
9. Decides
the ways and means to achieve what has been planned. |
|
|
10. To focus on the role of an employee. |
Ans.
|
Group A |
Group B |
|
A. Planning (2) |
1. It is the process of
instructing, guiding, communicating and motivating |
|
B. Organising (9) |
2. Deciding in advance
what to do, when to do, how to do, when to do and who is to do it. |
|
C. Staffing (6) |
3. principle of management |
|
D. Coordinating (5) |
4. It is a set of principles. |
|
E. Directing (1) |
5. It is an integration
and synchronization of the efforts of a group |
|
|
6. It is the process of recruiting, selecting, placing and
remunerating |
|
|
7. To focus on the role of manager. |
|
|
8. general instructions from subordinate to superior |
|
|
9. Decides the ways and
means to achieve what has been planned. |
|
|
10. To focus on the role of an employee. |
2.
|
Group A |
Group B |
|
A. Gap filling function |
1. self-motivated |
|
B. Entrepreneur |
2. latest knowledge |
|
C. Agro tourism |
3. an initiative by state government |
|
D. Technology |
4. 2019 |
|
E. Stand up India |
5. old methods of production |
|
|
6. rural tourism |
|
|
7. entrepreneurship |
|
|
8. 2016 |
|
|
9. For SC/ST and/or women entrepreneur |
|
|
10. Start Up India |
Ans.
|
Group A |
Group B |
|
A. Gap filling function (7) |
1. self-motivated |
|
B. Entrepreneur (1) |
2. latest knowledge |
|
C. Agro tourism (6) |
3. an initiative by state government |
|
D. Technology (2) |
4. 2019 |
|
E. Stand up India (9) |
5. old methods of production |
|
|
6. rural tourism |
|
|
7. entrepreneurship |
|
|
8. 2016 |
|
|
9. For SC/ST and/or women entrepreneur |
|
|
10. Start Up India |
3.
|
Group A |
Group B |
|
A. Henry Fayol |
1. One Head One Plan |
|
B. Principle of Unity of Direction |
2. gangplank |
|
C. Nature of principles of Management |
3. to do work in an innovative way |
|
D. Principles of Initiative |
4. team spirit |
|
E. Principle of Discipline |
5. Father of Modern Management |
|
|
6. general guidelines |
|
|
7. right to take decisions |
|
|
8. F W Taylor |
|
|
9. remuneration |
|
|
10. obey and respect the rules |
Ans.
|
Group A |
Group B |
|
A. Henry Fayol (5) |
1. One Head One Plan |
|
B. Principle of Unity of Direction (1) |
2. gangplank |
|
C. Nature of principles of Management (6) |
3. to do work in an innovative way |
|
D. Principles of Initiative (3) |
4. team spirit |
|
E. Principle of Discipline (10) |
5. Father of Modern Management |
|
|
6. general guidelines |
|
|
7. right to take decisions |
|
|
8. F W Taylor |
|
|
9. remuneration |
|
|
10. obey and respect the rules |
4.
|
Group A |
Group B |
|
A. Sprinkler policy |
1. provides a regular percentage of the sum assured |
|
B. Child insurance |
2. marketing |
|
C. Money back policy |
3.
demand made by insured to insurer for loss occurred due to mishap |
|
D. Claim |
4. profit |
|
E. Insurance |
5. proposal |
|
|
6. protection from financial loss |
|
|
7. for voyage |
|
|
8. ULIP |
|
|
9. suitable for children |
|
|
10. fire insurance |
Ans,
|
Group A |
Group B |
|
A. Sprinkler policy (10) |
1. provides a regular percentage of the sum assured |
|
B. Child insurance (9) |
2. marketing |
|
C. Money back policy (1) |
3. demand made by
insured to insurer for loss occurred due to mishap |
|
D. Claim (3) |
4. profit |
|
E. Insurance (6) |
5. proposal |
|
|
6. protection from financial loss |
|
|
7. for voyage |
|
|
8. ULIP |
|
|
9. suitable for children |
|
|
10. fire insurance |
5.
|
Group A |
Group B |
|
A. District Commission |
1. freedom to select an article as per his requirement |
|
B. Consumer Welfare Fund |
2. not less than four members |
|
C. Right to Choose |
3. An NGO |
|
D. National Commission |
4. seller’s organisation |
|
E. Grahak Shakti |
5. not less than two members |
|
|
6. Department of Consumer Affairs |
|
|
7. an initiative by government |
|
|
8. Lok Adalat |
|
|
9. Department of Corporate Affairs |
|
|
10. only one member |
Ans.
|
Group A |
Group B |
|
A. District Commission (5) |
1. freedom to select an article as per his requirement |
|
B. Consumer Welfare Fund (6) |
2. not less than four members |
|
C. Right to Choose (1) |
3. An NGO |
|
D. National Commission (2) |
4. seller’s organisation |
|
E. Grahak Shakti (3) |
5. not less than two members |
|
|
6. Department of Consumer Affairs |
|
|
7. an initiative by government |
|
|
8. Lok Adalat |
|
|
9. Department of Corporate Affairs |
|
|
10. only one member |
B) Give
one word or phrase or a term which can substitute each of the following.
1.
A function of creating something new for an
economy. Innovation
2. The
principle which is based on ‘a place for everything and everything in its
place’. Principle of order
3.
Last function of management.
Controlling
4. The
one who is known as father of modern management. Henry Feyol
5. Process
of identifying and bringing the required resources together such as men, money,
machine and method. Organising
6. An
employee who has an authority and support of the organisation to implement his
creative ideas.
7.
Earning foreign exchange is the responsibility
of the organisation towards this group. Government
8.
The first step in online transaction.
Registration
9.
A Sub segment of BPO. KPO
10.
This function is soul of all management
functions. Directing
11. A
process of giving special identity in the market for product.
Branding
12. Contracting
a business function to specialized agencies. Outsourcing
13.
A purposeful activity of an individual or a
group of associated individuals undertaken to initiate, maintain and aggrandize
profit. Entrepreneurship
14.
Detailed program of future course of action.
Planning
15. An
activity motivated by profit. Economic activity
D)
State true or false.
1.
Qualified, efficient and skilled workforce is
always an asset of the organisation. True
2.
Principles of management are universal in
nature. True
3.
An entrepreneur should not be ready to work
hard. False
4.
Each member of organisation should receive
orders only from one superior. True
5.
Agro-tourism can support agricultural economy.
True
6.
Standards are not set for every performance in
controlling function. False
7.
Business services are important for the growth
of business. True
8.
NEFT stands for National Electronic Fund
Transfer. True
9.
C2B stands for transactions between consumer and
business. True
10.
The term e-business is derived from the terms
e-mail and e-commerce. True
11.
Under CSR, the company would spent not less than
4% of the average net profits. False
12.
Media does not play important role in public
life. False
13. With
the help of outsourcing, company cannot focus on the core areas.
False
14. Public
Interest litigation means legal action initiated in a court of law regarding a
matter of general public interest. True
15.
CERC is an example of NGO working for consumer
protection and education. True
16.
Market may be defined as aggregate demand by
potential buyers for a product or service. True
17. The
area concept of market is related to exchange concept. True
E)
Find the odd one.
1. Principle
of Authority and Responsibility, Principle of Division of Work, Principle of
Discipline, Principle of Indemnity
2. NGO, District Commission, National Commission,
State Commission
3. C2C,
B2B ,A2B,C2B
4. Selecting,
Training, Coordinating, Placing
5. Right
of healthy environment. Right to education,
Right to represent, Right to redress
6. Planning,
Writing, Staffing, Directing
7. Product,
People, Place, Promotion
8. Timely
payment of taxes, earning foreign exchange, creating
goodwill, political stability
F)
Complete the sentence.
1.
An entrepreneur is a person who starts a business \ enterprise.
2.
Recruitments are done under staffing function.
3.
The word bank comes from French word Banco.
4.
Mobile banking
refers to the use of banking services with the help of mobile phones.
5.
Startup India initiative was launched in the
year 2016.
6.
E-business is an abbreviation for electronic business.
7.
E-commerce is a branch of e-business.
8.
In modern competitive market, consumer is
regarded as the king of market.
9.
Planning is the fundamental function of management.
10.
In India, the consumer protection act was
initiated in the year 1986.
11.
Lok Adalat is also referred as people’s court.
12.
In National Commission, members should not be
less than 35 years of age.
13.
Non-government organisations are non-profit and non-political organisation.
14. The
term market is derived from the Latin
word ‘Mercatus’.
15.
Distribution is set
of activities which is concerned with
efficient movement of finished goods from place of production to place of
consumption.
G) Select
the correct option.
1. (innovation, niche tourism , agro tourism ,
entrepreneurship , Startup India)
|
Group A |
Group B |
|
A. the
idea of bringing urban residents to agricultural farm |
…………………… |
|
B. Agro tourism is form of |
……………….. |
|
C. ……………… |
To
introduce new combination of products and features |
|
D. A
full time job which requires dedication and hard work. |
………………….. |
|
E. …………………. |
Entity having headquarter in India |
ANS.
|
Group A |
Group B |
|
A. the idea of bringing
urban residents to agricultural farm |
agro tourism |
|
B. Agro tourism is form of |
niche tourism |
|
C. innovation |
To
introduce new combination of products and features |
|
D. A full time job which
requires dedication and hard work. |
|
|
E. Startup India |
Entity having headquarter in India |
2. (place concept of market, E Jerome McCarthy,
market research, label, 3P’s)
|
Group A |
Group B |
|
A. 4Ps |
…………………… |
|
B. ……………….. |
A function of marketing
|
|
C. Booms and Bitner |
…………. |
|
D. …………………. |
buyers, sellers and intermediaries come together |
|
E. …………………. |
slip is found on the product |
ANS.
|
Group A |
Group B |
|
A. 4Ps |
|
|
B. market research |
A function of marketing |
|
C. Booms and Bitner |
3P’s |
|
D. place concept of market |
buyers, sellers and intermediaries come together |
|
E. label |
slip is found on the product |
3. ( District commission, 2019, not less than four
members, compensation does not exceeds one crore, Janahit Yachika)note:
compensation exceeds ten crore
|
Group A |
Group B |
|
A. District Judge |
………………. |
|
B. ……………….. |
Members in national commission |
|
C. Consumer Protection Act |
…………. |
|
D. National Commission |
……………. |
|
E. …………………. |
Matter of general public interest |
Ans.
|
Group A |
Group B |
|
A. District Judge |
District commission |
|
B. not less than four members
|
Members in national commission |
|
C. Consumer Protection Act |
2019 |
|
D. National Commission |
|
|
E. Janahit Yachika |
Matter of general public interest |
4. (responsibilities towards shareholders,
responsibilities towards consumers responsibilities towards government,
responsibilities towards society, responsibilities towards owners)
|
Group A |
Group B |
|
A. After Sales Service |
………………. |
|
B. ……………….. |
timely payment of taxes |
|
C. protest anti-social activities |
…………. |
|
D. fair practices on stock exchange |
……………. |
|
E. …………………. |
Reasonable profit |
ANS.
|
Group A |
Group B |
|
A. After Sales Service |
responsibilities |
|
B. responsibilities towards government |
timely payment of taxes |
|
C. protest anti-social activities |
|
|
D. fair practices on stock exchange |
|
|
E.
responsibilities towards owners |
Reasonable
profit |
5. (no need to carry cash , intangible, fund transfer system , accepting deposits, niche banks in India)
|
Group A |
Group B |
|
A. ………………… |
services |
|
B. commercial bank |
……………… |
|
C. ………………… |
Small finance bank
|
|
D. credit cards |
……………. |
|
E. …………………. |
RTGS |
|
Group A |
Group B |
|
A. intangible |
services |
|
B. commercial bank |
accepting deposits |
|
C. niche banks in India |
Small finance bank |
|
D. credit cards |
no need to carry cash |
|
E. fund transfer system |
RTGS |
H) Answer in one sentence.
Ans: Principle of unity of command is a
principle of management which state that each employee in the organization
should receive orders only from one superior.
2. What
is outsourcing?
Ans:
Outsourcing is a process of contracting a business function of any specific
business activity to specialized agencies.
3. What
is controlling?
Ans: It is a process of comparing the
actual performance with the predetermined standard performance. It measures
deviation, if any, identifies the causes of deviation & suggests corrective
measures.
4.
What are business services?
Ans:
Business services are those services which help in successful running of
business. They are intangible in nature,
heterogeneous, inseparable, inconsistent,
perishable in nature & require consumer participation.
5.
What is a principle management?
Ans:
Principle of Management are the set of general rule that guide and
influence the behavior of employee & help
the manager in tackling the organizational
activities.
6.
What is national commission?
Ans:
A consumer dispute redressal forum at the national level established by
the central government by notification is
known as national commission.
7.
What is Right to Represent?
Ans:
The act which provides opportunities to individuals and consumer
groups to represent consumer’s interest
before consumer forum.
8.
What is staffing?
Ans:
Staffing is the process of attracting, recruiting, selecting, placing,
apprising, remunerating, developing &
re-training the best workforce.
9.
What do you mean by branding?
Ans:
Branding is a process of giving special identity to a product with the
help of a unique brand name in order to
differentiate it from the competitor’s
product.
10.
What is KPO?
Ans:
KPO is described as functions related to knowledge & information
outsource to third party service provider.
11.
What is agro tourism?
Ans:
Agro based tourism is the idea of urban residents to rural area for
leisure travel and spending.
12.
What is demand deposits?
Ans:
Demand deposit is those which are repaid to customers whenever they
demand. In simple we can say that money can
be withdrawn as per the wish of customer
through withdrawal slip, ATM Card, online transfer etc.
13.
What do you mean by grading?
Ans:
Grading is the process of classification of products according to similar
characteristics and quality.
14.
What is exchange bank?
Ans:
Exchange banks are the banks which facilitate foreign exchange
transactions.
15.
Who is entrepreneur?
Ans:
Entrepreneur is the person who starts a business and is willing to risk
loss in order to make money.
16.
Who is consumer?
Ans:
A consumer is the one who consumes or uses any commodity or
service available from natural resources or
through a market.
I)
Correct the underlined word and rewrite the sentence.
1.
The word entrepreneur comes from the German (French) verb entreprendre, it means to undertake.
2. The
commercial bank (central bank) is
the apex financial institution in banking industry in the country.
3.
Plastic
currency (Digital cash) is a form of electronic currency that exists only
in cyberspace.
4.
The person who is protected against certain
losses is known as insurer (insured)
5.
The loan taken under stand-up India scheme is
repayable in ten (seven) years.
6.
Controlling measures are rigid (flexible) to some extent.
7.
LPO (KPO) is sub segment of BPO.
8.
Social responsibility is narrower (broader) term than legal responsibility of business.
9.
All sorts of
fair (unfair) practices related to stock exchange should be
avoided.
10.
Espirit de corps means ‘division (union) is strength’.
11.
Every year15th March is observed as ‘National
(world) Consumer Rights Day’.
12.
The President of District Commission is sitting
or retired High (district) Court judge.
13.
Factors of business environment are always fixed (changing)
14.
Territorial jurisdiction of State Commission is
geographical limits of the nation (state)
15. In exchange (commodity) concept of market emphasis is given on ‘buying
and selling of goods or services’.
16. Security (insecurity) in job always affects adversely on the efficiency of employees.
J) Arrange in proper order.
1. Controlling,
Planning, Organising Ans: Planning, Organising, Controlling .
2.
Claim, Accident, Taking the policy,
Compensation Ans: Taking the policy, Accident, Claim, Compensation
3. Supreme
Court Judge, High Court Judge, District Judge
Ans: District Judge,
High Court Judge,
Supreme
CJ
4.
Registration, Cash on Delivery, Placing an
order Ans:
Registration, Placing an order, Cash on Delivery
5. Coordinating,
Staffing, Directing. Ans: Staffing, Directing, Coordinating
Q2. Explain the following terms / concepts.
1.
Principle of Unity of Command (Page
no-06)
2. Organising (Page
no-20/29)
3. Controlling (Page
no-27/29)
4. KPO (Page
no-103)
5.
Entrepreneurship Development Programme (Page
no-43)
6.
Insurance
(Page no-67)
7.
Outsourcing
(Page no-101)
8.
Social responsibility (Page
no-114)
9.
Corporate Social Responsibility (Page
no-125)
10.
National Commission (Page
no-141/143)
11. Promotion
of the product (Page no-157)
12. Product (Page
no-161)
13.
Labelling
(Page no-160)
22.
Marine Insurance (Page
no-71)
23.
Life Insurance (Page
no-69)
24. Fire
Insurance (Page no-72)
Q3.
Study the following case/situation and express your opinion.
1. Navnath and Jagannath are partners of a firm
dealing with civil construction activity. They have set objective of completing
3 projects within next four years. Navnath is responsible for arranging funds,
construction machinery and required raw material while Jagannath hired
architects, draftsman, surveyors, contractors and labors.
i.
Name the management function Navnath was
involved in.
Ans:
Navnath was involved in ORGANISING function of management.
ii.
Who did staffing for the firm?
Ans:
JAGANNATH did staffing for the firm.
iii.
Which management function Navnath and Jagannath
did jointly?
Ans:
Navnath and Jagannath did jointly PLANNING function of management.
2. Ms. Harshali started new business few years ago.
Her customers are located in different parts of the country and hence they are
directly depositing bill amount in her business account. She used to pay
various payments from this account only.
i.
Identify type of account maintained by Ms.
Harshali.
Ans:
Ms.Harshali maintain CURRENT ACCOUNT.
ii. Suggest
any one modern way of money transfer to Ms. Harshali
Ans:
NEFT, RTGS, IMPS facilities, internet banking, mobile banking are the modern way
of money transfer.
iii. What kind of facility does she get on her bank account?
Ans:
Mr.Harshali gets OVERDRAFT facility on her bank account.
3. Mr. Sadagopan is a businessman he has two factories in
Indore and Bhopal. He lives in Bhopal with his wife and two daughters aged 5
and 8 years.
i.
Can Mr. Sadagopan take life insurance policy for
two children?
Ans:
YES, he can take CHILD INSURANCE POCLICY for his two children.
ii.
Is child insurance is suitable for a wife of Mr.
Sadagopan?
Ans:
NO, child insurance policy is not suitable for a wife of Mr.Sadagopan.
iii.
Which type of insurance should Mr. Sadagopan
take for protecting his factories from loss due to fire?
Ans:
Mr.Sadagopan should take fire insurance policy to protect his factories from
risk of loss due to fire.
4. Shirish shifted some furniture to his office and issues
a cheque of Rs. 20000/- to MV Movers Limited. Balance in his account is Rs. 15000
still bank clears the cheque. Shirish also wants to renovate his office so he
applies for a loan of Rs.25 lacs which bank sanctions and transfer the amount
to loan account. But Shirish withdrew only Rs. 15 lacs. Shirish accepted a
bills of exchange for Rs. 5 lacs drawn upon him by M/s. Creative Furnitures for
supplying new furniture for his office it is due on 31st May, 2021 but M/s.
Creative Furnitures needed money on 1st April, 2021. They got Rs.
4.75 lacs from the bank on the basis of the same bills of exchange.
i.
Name the type of account Shirish must be
operating.
Ans:
Shirish must be operating current account.
ii.
On which amount Shirish will have to pay
interest on loan?
Ans:
Shirish will have to pay interest on loan of RS.25 LACS.
iii. Which service did the bank make available to
easy M/s. Creative Furnitures while paying rupees 4.75 lacs?
Ans:
DISCOUNTING OF BILL OF EXCHANGE IS THE service provided by bank to m/s creative
furniture while paying rs 4.75 lacs.
5. Following are details of Tined Food.
1. Mix
Cheesy Masala
2. Batch
No.3180/BTU98D dtd.17.03.2021 00:46
3. Manufactured
by: M/s. Great Tastes Food Ltd.
i. Which right is represented in
above example?
Ans:
RIGHT TO INFORMATION.’
4. Manufacturing
Date: 17.03.2021 (Best before 8 months)
5. Rs.130/-
(200 gms.)
ii. If
product has some deficiency and producer refuses to accept it and ignores the
complaint where can aggrieved consumer seek redressal?
Ans:
Mr.Ashok can file his complaint with the DISTRICT COMMISSION since the value of
goods is less than RS 1crore.
iii.
State the name of the act?
Ans:
CONSUMER PROTECTION ACT 2019.
6. Auto Parts Ltd. is renowned company situated in
Chakradharpur, Jharkhand. This company is leading manufacturer of auto parts
and also exports to some countries around the world. This company has net worth
of Rs.600 Cr. and earned average net profit of Rs.1.20 Cr in last 3 financial
years. The company has formed committee of directors to look after the CSR
activities of the company.
i. Provision of which section is
applicable in case company follows CSR activities?
Ans: Section 135 of the companies ACT 2013 is applicable in case company follow CSR activities.
ii. How much Amount Company needs to spend on CSR
activities?
Ans: Company needs to spend RS.2,40,000 (i.e 2% of average net profit) on CSR activities.
iii. How many directors are required to constitute CSR
committee?
Ans:
4 DIRECTORS are required to constitute CSR committee.
Q4.
Distinguish Between.
1.
Planning and Directing. (Page
: 29)
2.
Controlling and Coordinating (Page
: 29)
3.
Organising and Staffing (Page
: 29)
4.
National Commission and District Commission (Page
: 143)
5.
Central Bank and commercial bank (Page
: 86)
6.
Fire insurance and Life insurance (Page
: 84)
7.
e-business and traditional business (Page
: 105)
8.
BPO and KPO
(Page : 106)
9.
Fixed deposit account and Savings account (Page
: 85)
10.
State Commission and National Commission (Page
: 143)
11.
Marine Insurance and Life Insurance (Page
: 84)
12. Fire
Insurance and Marine Insurance (Page : 84)
13. KPO
and LPO
Q5.
Answer in brief.
1.
Explain 4ps of marketing mix. (Page
: 161)
2. Explain
any four principles scientific of management. (Page : 09)
3. Describe
any four characteristics of an entrepreneur.
(Page : 39)
4.
Explain responsibilities of business towards
owners. (Page : 116)
5.
Explain any four e- banking services. (Page
: 65)
6.
Explain importance of staffing with any Four
Points. (Page
: 22)
7.
Explain importance of coordinating with any Four
Points. (Page
: 26)
8.
Explain scope of e-business. (Page
: 96)
9.
State importance of staffing with any four
points. (Page : 22)
10.
Describe importance of coordinating with any
four Points. (Page : 26)
11.
State social responsibilities of business
towards society. (Page : 121)
12.
Explain any five function of entrepreneur. (Page : 41)
13.
Describe any five characteristics of
entrepreneurship development. (Page : 41)
14.
State features of services. (Page
: 55)
15.
Describe importance of controlling with any Four
Points. (Page : 28)
16.
Explain any four functions of marketing. (Page
: 159)
17. Explain
any five right of consumers. (Page : 136)
Q6.
Justify the following statements.
1. Planning
is the first function of management.
2. Organising
facilitates administration as well as operation of the organisation.
3. Entrepreneur
must be a good communicator.
4. Entrepreneur
must be an innovator
5. Coordination
between different functions of management is the essence of organisational
success.
6. Principle
of equity is important.
7.
Principles of management are flexible in nature.
8. Warehousing
is important.
9. Business
services are necessary.
10. Outsourcing
is important
11. Expectations
of society towards business organisations are changing.
12. Business
organisations have responsibilities towards different interest groups
13. Consumers
are protected with various rights.
14. CPA
has set up various consumer dispute redressal forums at various levels
15. Role
of NGOs is important in consumer protection
16. Marketing
is significant to consumers.
17. Promotion
plays an important role in marketing.
Q7.
Attempt the following.
1.
Explain the nature of principles of
management. (Page : 02)
2.
Explain importance of planning. (Page
: 18)
3.
Explain types of warehouses. (Page
: 79)
4.
Explain means of consumer protection. (Page
: 138)
5.
Explain various 'Concepts of Market'. (Page
: 152)
6.
Explain process of online transactions. (Page
: 99)
7.
Explain corporate social responsibility. (Page
: 124)
8.
Explain rights of consumer. (Page
: 135)
9.
Explain entrepreneurship development
programme. (Page : 43)
10.
Explain importance of staffing. (Page
: 21)
12.
Explain significance of principles of
management. (Page : 03)
13. Explain
importance of controlling. (Page : 27)
Q8.
Answer the following.
1. Explain
importance of marketing to society and firm.
(Page : 155 and 156)
2. Define Bank. Explain different types of banks. (Page : 57)
3 .Explain agency functions and utility functions of banks. (Page
: 64)
4.
What is insurance? Explain its principles. (Page
: 67 and 68)
5.
Explain importance of marketing to firm and
consumers. (Page : 156 and 157)
6.
Explain types of marine insurance policies.
(Page : 71)
7.
Explain types of fire insurance policies. (Page
: 72)
8.
What is planning? Explain its importance. (Page
: 18)
9.
What is directing? Explain its importance. (Page
: 23 )
10.
Explain importance of coordinating. (Page
: 25)
11.
Explain any eight principles of management given
by Henry Fayol in detail. (Page : 5)
Click Here to Download Practice Question Paper & Get ready for Board Exam:
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Economics Practice Paper: 2
Economics Practice Paper: 3
HSC Commerce 12th Board Exam- Maharashtra State Board Textbook Solutions
Chapter 2 - Not for Profit Concerns
Chapter 4 - Retirement of Partner
Chapter 5 - Death of Partner
Chapter 6 - Dissolution of Partner
Chapter 7 Bill of Exchanges
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