TYBCOM SEM-6 : Psychology of Human Behaviour at work Paper-II (Chapter wise Most Imp Questions with Solutions)

TYBCOM SEM-6 : 

Psychology of Human Behaviour at work Paper-II

(Chapter wise Most Imp Questions with Solutions)

Chapter 1: Individual Behaviour

Long Questions

1. Define personality and explain determinants of personality.

2. Explain perception and factors affecting perception.

3. Discuss theories of personality (Trait theory, Psychoanalytic theory).

4. Explain learning and its theories.

5. Define attitude and explain its components.

Short Notes

• Self-concept

• Attribution theory

• Emotional Intelligence

• Values

• Components of attitude

Chapter 2: Motivation at Work

Long Questions:

1. Explain Maslow’s Need Hierarchy Theory.

2. Discuss Herzberg’s Two Factor Theory.

3. Explain McGregor’s Theory X and Theory Y.

4. Define motivation and explain its importance in workplace.

5. Explain McClelland’s Need Theory.

Short Notes

• Intrinsic and Extrinsic motivation

• Financial and Non-financial incentives

• Morale

• Job satisfaction

Chapter 3: Group Behaviour and Team Dynamics

Long Questions

1. Define group behaviour and explain types of groups.

2. Explain stages of group development (Forming, Storming, Norming, Performing).

3. Discuss group cohesiveness and its importance.

4. Explain team building and its advantages.

5. Explain group conflict and its resolution.

Short Notes

• Formal and Informal groups

• Group norms

• Role conflict

• Synergy

Chapter 4: Leadership

Long Questions:

1. Define leadership and explain leadership styles (Autocratic, Democratic, Laissez-faire).

2. Differentiate between leadership and management.

3. Explain trait theory of leadership.

4. Discuss behavioural theories of leadership.

5. Explain transformational and transactional leadership.

Short Notes

• Qualities of a good leader

• Leader vs Manager

• Participative leadership

• Charismatic leadership

Chapter 5: Communication at Workplace

Long Questions

1. Define communication and explain the communication process.

2. Discuss barriers to effective communication.

3. Explain types of communication in organization.

4. Explain formal and informal communication networks.

Short Notes

• Grapevine communication

• Non-verbal communication

• Upward and downward communication

• Noise in communication

Chapter 6: Stress and Conflict Management

Long Questions:

1. Define stress and explain causes of workplace stress.

2. Discuss stress management techniques.

3. Define conflict and explain types of conflict.

4. Explain methods of conflict resolution.

5. Discuss consequences of stress on employee performance.

Short Notes

• Burnout

• Work-life balance

• Negotiation

• Mediation

• Coping strategies

Chapter 7: Organizational Culture and Change

Long Questions

1. Define organizational culture and explain its characteristics.

2. Discuss types of organizational culture.

3. Explain resistance to change and how to overcome it.

4. Explain importance of organizational change.

Short Notes

• Organizational climate

• Change management

• Downsizing

• Corporate ethics